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Coronavirus (COVID-19)

NHS Inform website

If you think you have symptoms of coronavirus, DO NOT AUTOMATICALLY TELEPHONE OR ATTEND THE SURGERY, information is available on NHS Inform Scotland webpages about isolation and self care at home.

Government public health advice is that if you have any symptoms of respiratory or flu like illness, or loss of normal sense of smell or taste you should isolate and treat yourself at home in the first instance. You do not need to tell your GP Practice or NHS24 that you have mild respiratory or flu like symptoms and you are self managing this.

If you have symptoms of a viral respiratory or flu like illness, consider taking regular paracetamol, drink plenty of fluids and get plenty of rest.  There is no specific treatment if this is coronavirus.

If there is a symptomatic person in your household, then other members of the household should also self isolate.

Please go to NHS Inform web pages for the latest guidance on how long people should self isolate and how to self manage your symptoms.

If you are concerned you are very unwell with Coronavirus or flu-like symptoms and need further medical advice or face-to-face assessment, contact NHS24 in the first instance by telephoning free phone 111.


General Advice 

If you do not have symptoms and are looking for general information, a free helpline has been set up on 0800 028 2816.

The helpline is open:

  • Monday to Friday, 8.00am to 10.00pm
  • Saturday and Sunday, 9.00am to 5.00pm



Patients at Very High Risk

There is a group of patients who have clinical conditions which puts them at the highest risk of being impacted by COVID-19.

  • People who have received solid organ transplants.
  • People with specific cancers and those with cancer being treated in specific ways.
  • People with severe respiratory conditions including cystic fibrosis, severe asthma or severe COPD.
  • People with some very rare diseases that increase their risk of infection.
  • People on immunosuppression therapies sufficient to significantly increase their risk of infection.
  • People who are pregnant with significant heart disease.

The Government will be arranging for letters to be sent to this group of people, about 150,000 patients across 940 GP Practices in Scotland. We have posted a template copy of the letter that these patients will receive below.  Once these letters have been sent out, we will be working our way through the list of Kinglass patients who have received it to check that our patients understand what they can do to stay as healthy and safe as possible, and if they need assistance during this Coronavirus outbreak.

Government Letter



Your Health & Wellbeing During this COVID-19 Outbreak

Click on the link below which takes you to a free COVID-19 audio visual resource on YouTube that has been produced and uploaded by NHS Fife Psychologists.

Step on Stress


Kinglass Updates

Be assured we remain open and are available for advice by telephone in the first instance for patients needing medical assistance for non-coronavirus health problems. 

However, to help us manage at this unprecedented and challenging time we are taking the following actions:

  • We have closed the surgery doors so that we can actively manage access to the premises to help us stay healthy and open to serve you.
  • Patients with coronavirus or flu-like symptoms are NOT to attend the surgery. Symptoms include but are not limited to fever, a new and persistent cough, shortness of breath or cold/flu-like symptoms.
  • We will screen patients' requests when they call, to ask whether they may have coronavirus or flu-like like symptoms.
  • We have temporarily suspended online booking of appointments and prebooked routine appointments. 
  • We will offer telephone consultations for non-coronavirus health matters where it is safe to do so. If anybody feels they need seen then their request will be medically triaged by a GP before being appointed.
  • To stay safely operating during these challenging times we need your support in managing the number of people physically passing through the building and how our staff may become exposed to coronavirus.

Telephone if you need medical advice or to make a necessary enquiry.  Staff can advise on the best course of action to assist you.

If an arrangement is made to be seen face-to-face, we ask that only the patient needing seen enters the building, unless they require assistance with mobility or they are chaperoning a younger person, by way of examples of necessity. Please do all that you can to avoid bringing extra people or younger children with you to attend any face-to-face consultation unless they need to be here with you.

  • Regarding Prescription Requests

For the time being, do not to come to the surgery to discuss requests for prescriptions with our reception staff at the desk.  Your local pharmacy may already deal with this for you, you can email a request to us, you can post requests to us in writing or you can hand deliver a written request into our Practice letter box.

If you do need to hand deliver a prescription request to the surgery building, use the right hand side of an older prescription or write your request down before you arrive with your name, date of birth and nominated pharmacy included. Post requests in our letter box. Our letter box is at the bottom of the door on the left hand gable end of the building, to the left hand side of the main entrance doors.

To avoid people entering the building to collect prescriptions unnecessarily we will be asking people to nominate their preferred pharmacy.  A significant few people will really need to collect their prescriptions from us directly.

  • Regarding Self Isolation and Fitness - Evidence for Employers or Travel Insurers

We would reiterate that, irrespective of Coronavirus, patients should be self certifying for the first 7 days of any absence from work on health grounds.  

Coronavirus related self isolation advice and sick pay is being decided at Government levels. Advice is accessible to employers on government agency websites. An online self isolation note service has been launched by the Government for employees who have symptoms themselves or if they are household contacts of someone who has symptoms of coronavirus.

If you are in a more vulnerable group because of an underlying health condition but have no actual symptoms, there is advice on the NHS Inform web pages and this is being updated regularly.  The GPs have access to the same advice as patients in this regard and will not be issuing Fit Notes in relation to a person's fitness for any specific job - it is a matter for each individual and their employer.

The GPs are unable to issue recommendation letters for holiday cancellations or offer an opinion on whether to travel or not. Please refer to Foreign Office guidance for support with this.

  • Regarding Paracetamol

GP Practices cannot fulfil any shortage in the shops caused by the stockpiling behaviour of the public.  There is enough in the system for everyone if everyone buys responsibly at this unprecedented time.

If you normally buy your paracetamol and cannot source it when you are actually needing it, GPs will prescribe in small amounts only if it is medically appropriate.

Please listen carefully to the advice our staff have been briefed to give you if you call to request prescriptions for paracetamol. Inappropriate requests will waste valuable doctor and staff time at a time when we are already significantly challenged.

  • Regarding Repeat Prescriptions

There is no need to adopt any stockpiling or hoarding behaviour at this time.

Order only what you need, when you need it, a reasonable time in advance which should be no earlier than when you realise you have two weeks supply left. 

Having to deal with very early requests wastes valuable staff time when we are very busy and trying to remain focused on the most acutely unwell people.  Requests handed in too early will not be processed until it is appropriate to do so.

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