Coronavirus (COVID-19)

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Coronavirus Vaccination Status 
Please be aware, the Practice cannot offer you evidence of your vaccination status. 

NHS Forth Valley COVID Vaccination Programme

 

Government public health advice is that if you have any symptoms of respiratory or flu like illness, or loss of normal sense of smell or taste you should isolate and treat yourself at home in the first instance. You do not need to tell your GP Practice that you have mild respiratory or flu like symptoms and you are self managing this.

If you have mild symptoms of a viral respiratory or flu like illness, consider taking regular paracetamol, drink plenty of fluids and get plenty of rest. 

Please go to NHS Inform web pages for the latest guidance on testing, how long people should self isolate and how to self manage your symptoms.

If you are concerned you are very unwell with Coronavirus or flu-like symptoms and need further medical advice or face-to-face assessment, you should contact us at the Practice when we are open.  Out-of-hours, contact NHS24 on free phone 111.

 

General Advice 

If you do not have symptoms and are looking for general information that you cannot find online, a free helpline has been set up on 0800 028 2816.

The helpline is open 8.00am to 10.00pm each day.  

 

Patients at Extremely High Risk

There is a group of patients who have clinical conditions which puts them at the highest risk of being impacted by COVID-19.

  • People who have received solid organ transplants.
  • People with specific cancers and those with cancer being treated in specific ways.
  • People with severe respiratory conditions including cystic fibrosis, severe asthma or severe COPD.
  • People with some very rare diseases that increase their risk of infection.
  • People on immunosuppression therapies sufficient to significantly increase their risk of infection.
  • People who are pregnant with significant heart disease.

The Government has sent letters to people in these categories and will continue to provide advice and guidance about saying safe and healthy as we navigate our way through this pandemic outbreak.   

    

Your Health & Wellbeing During this COVID-19 Outbreak

Click on the link below which takes you to a free COVID-19 audio visual resource on YouTube that has been produced and uploaded by NHS Fife Psychologists.

Step on Stress

 

Kinglass Updates

The Practice has remained open since lockdown restrictions began in March 2020. Please continue to access us by telephone in the first instance for health problems. To continue to help us to help you as safely and efficiently as possible we will continue to operate as follows:

 

  • Our internal doors remain on buzzer entry until we re-open our front reception desk which is work in progress.

  • In accordance with Scottish Government guidance for community healthcare settings such as GP Practices, we will respectfully continue to ask service users to wear a face covering whilst in the premises as well as to sanitise their hands upon entry and exit for the foreseeable future. This is to protect service users, staff and our capacity to remain open while COVID is still so easily transmitted in the community.

  • We are gradually remobilising our primary healthcare services as it is safe to do so and in accordance with government guidance.

  • We are working toward having a front reception desk operating again.
  • We will continue to ask patients as appropriate regarding coronavirus or flu-like like symptoms, this is in everyone's health interest.
  • Online booking of appointments will  remain temporarily suspended.
  • We will care navigate your calls, offering a mix of telephone or face-to-face appointments with the most appropriate clinician available, as appropriate to your enquiry. This doesn’t ‘save us work’ or mean we are ‘taking it easy’ in any way, it means we are working in different and more innovative ways which we were already planning or were happening before the global pandemic occurred.
  • We can offer video consulting where this is clinically appropriate, using the NHS NearMe platform. This technology requires patients to have access to Chrome or Safari web browsers.

 

To stay safely operating for now as we remobilise and cope with demand, we need your support:

  • Telephone in the first instance if you need medical advice or to make any enquiry. Staff will advise on the best course of action to assist you.
  • Please wear a mask or face covering if you do enter the building for an agreed appointment. Sanitise your hands once inside, follow any one-way system in operation and any instructions staff discuss with you. Sanitise your hands again upon leaving the building.
  • If an arrangement is made to be seen face-to-face, we continue to rrequest for the time being that only the patient needing seen enters the building, unless they require assistance with mobility or they are chaperoning a younger person, by way of examples of necessity. Please do all that you can to avoid bringing extra people or younger children with you to attend any face-to-face consultation unless they are also being seen. 
  • Our front desk reception is in the process of being remobilised. However, it will remain ‘closed’ until at least we put our internal doors back on automatic entry. While our reception desk is 'closed' , if you have been seen face-to-face and need any follow up assistance, please avoid queuing or the frustration of waiting in general, please call us on your mobile once you have left the building or when you get home. You will always receive the same level of service from our Administrative staff over the telephone as you would in person at the desk.

 

Prescription Enquires and Repeat Requests:

  • For the time being, please do not attend the surgery in person to discuss prescription requests. Call us and we will advise the best course of action in relation to your enquiry.
  • However, please note that administrators are not authorised to accept requests for medicines over the telephone, we need you to start the process by 'asking' in writing – nb this was the case before COVID and is not a ‘new thing’.
  • Your local pharmacy may deal with a request for you, you can email a request to us, use the Practice website (needs registration credentials from Practice), post requests to us in writing or hand deliver a written request into our letter box.
  • If you hand deliver a prescription request please write your request down before you arrive. Include your name, date of birth and nominate a pharmacy. Please post requests in our letter box for the time being to avoid coming into the building. Our letter box is at the bottom of the door on the left hand gable end of the building, to the left hand side of the main entrance doors.
  • We are asking people to nominate their preferred pharmacy.  A significant few people may need to collect prescriptions directly from the surgery and we are aiming to offer a morning or afternoon collection time to help keep everybody as safe as possible. This also helps us to serve people on the telephone or at the doors as efficiently as possible while our front reception area is otherwise unmanned at present.  Please remember to socially distance should there be others around you.
  • Repeat Prescriptions - order only what you need, when you need it, a reasonable time in advance which should be no earlier than when you realise you have two weeks supply left. 

 

Self-Isolation and Fitness Notes - Evidence for Employers or Travel Insurers

  • We would reiterate that, irrespective of Coronavirus, patients should be self-certifying for the first 7 days of any absence from work on health grounds.  
  • Coronavirus related self-isolation advice and sick pay is being decided at Government levels. Advice is accessible to employers on government agency websites. An online self isolation note service has been launched by the Government for employees who have symptoms themselves or if they are household contacts of someone who has symptoms of coronavirus.
  • If you are in a more vulnerable group because of an underlying health condition but have no actual symptoms, there is advice on the NHS Inform web pages and this is being updated regularly.  The GPs will not be issuing Fit Notes in relation to a person's fitness for any specific job as this is a matter for each individual and their employer.
  • The GPs are unable to issue recommendation letters for holiday cancellations or offer an opinion on whether to travel or not. Please refer to Foreign Office guidance for support with this.



 
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