During the Coronavirus pandemic, we have temporarily disabled online access to booking and cancellation of appointments.
You can arrange an appointment in person at reception, by telephone or online.
If you wish to see a specific GP please let the receptionist know and we will endeavour to offer you an appointment with your preferred GP.
A routine GP appointment system is operated with surgeries at various times in the day, including early morning from 7.30am one day a week. Our appointment book is normally made up 4 weeks in advance.
A routine (non-urgent) GP appointment is for 10 minutes and if you require a double appointment you must arrange this at time of booking. If you are a new patient and it is your very first appointment, please make a double appointment to give us relevant information about your medical history.
Although normally sooner, we aim to offer a routine (non-urgent) GP appointment in the next five working days and in the next seven working days for your preferred GP.
If a patient feels the next routine appointment is too far in the future, the Practice uses a system known as 'medical triage' to make sure that we safely assess the need to be seen the day we receive the request.
An appointment is for one person so please do not bring others with you to be seen during your consultation. In addition, if you present with several medical concerns, your GP may ask you to make a further appointment to deal with these.
The GP's aim to start their surgeries on time and to keep to time, but occasionally, medical emergencies occur or a patient needs more time than expected and this can cause delays for patients waiting to be seen. If you feel you have a tight schedule or you do not like waiting, please consider making an appointment at the beginning of a surgery, bearing in mind this will reduce your choice of appointments however.
The word 'triage' is pronounced 'tree-aj' and comes from the French word trier, which means to sort.
Our medical triage system allows the doctors to prioritise and manage patient safety when demand for routine appointments is exceptionally high. This means patients will be able to access assistance according to their medical needs.
Requests are assessed by a GP as quickly as possible.
Patients who require medical treatment urgently will be seen by the appropriate healthcare professional within the Practice Team – the same day where medically appropriate.
Maximising your doctor's time will result in improved access for all patients. We feel confident that by working together we can achieve our common goal of quick and appropriate access to your doctors and the wider healthcare team. Please give us a few minutes of your time to consider the following points:
- Triage should not be seen as a hurdle to seeing your doctor. It is an effective means of ensuring that those patients requiring urgent medical treatment will be seen.
- When making appointments for routine review or non-urgent medical matters please try to give us 7 to 10 days notice.
- If you are requesting a home visit give relevant details to the person handling your request. Accurate information allows doctors to prioritise the urgency of response to your request.
- It may be that your problem can be dealt with by another member of our healthcare team resulting in a more prompt service, allowing more efficient use of doctor's appointment.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. Remember, you can now do this online at any time, even when we are closed.