Missed Appointments

Failure to Attend

Due to the number of patients failing to attend for their appointment, NHS resources are being wasted.

It also means that you may not be able to see the doctor, nurse, or other healthcare professional on the day or at the time that you wish to.

In an attempt to improve access for all of our patients, the Pactice has developed the following policy.

Over a six month period, if you fail to attend three appointments you have booked without having cancelled them, we will write to you asking if there are any specific problems preventing you from letting us know.

If following our letter you repeatedly continue to fail to cancel appointments you have booked and no longer require, we will write to you again.

Ultimately, you may be removed from the Practice list and have to find an alternative GP Practice.

Please note that you can now register to book and cancel GP appointments online.  Please ask for information at reception if you would like to register for this service.


Late Arrival

It is a patient’s responsibility to attend for their appointment on time. 

If a patient realises they are unable to arrive on time, they should try to telephone the Practice to arrange to have their appointment re-scheduled.

If patients arrive having completely missed their appointment, then they will normally be asked to

If patients arrive late but before the end of their appointment, they may have to wait until the end of surgery to be seen to avoid inconveniencing other patients who have turned up on time for their pre-booked appointment. 

Where the patient indicates clinical urgency, then the final decision as to whether they are seen or not will always lie with a doctor. Receptionists will check with a doctor as to whether they are willing to see a patient.

Patients will be required to be seated and wait until that decision is made by the GP concerned. Staff are not authorised to interrupt a GP for this reason, when they are consulting with other patients.

Drs Spencer, McTaggart & Bartie thank you for your cooperation in these matters. 

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