Waiting to be Seen
The doctors will start their surgeries on time and endeavour to keep on time, but occasionally, medical emergencies occur or a patient needs more time than expected and this can cause delays for patients waiting to be seen.
If a patient feels they have a tight schedule or they do not like to wait, they may prefer to consider making an appointment at the beginning of a surgery, bearing in mind however, this may reduce their choice of appointments to see a specific doctor.
If a Doctor is running more than 20 minutes late, reception staff will explain this to patients waiting and upon arrival. Patients will be offered another suitable appointment if they are unable to wait. In these circumstances, patient needs will as far as possible be met in offering them another appointment.
Doctors will apologise to patients if they have had to wait. However, we trust patients will understand it would be inappropriate for Doctors to divulge precise details of why they are running late as this could potentially breach another patient’s confidence.
Drs Spencer, Reid and McTaggart thank you for your understanding and cooperation in this matter.