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Kinglass CentreGauze RoadBo'ness, EH51 9UETel: 01506 822 556
Please allow two full working days for prescriptions to be safely processed by the surgery and remember to take weekends and public holidays into account.
Remember also that your pharmacy needs additional time to safely dispense your medicine(s).
Please note that for patient safety reasons it is Practice policy not to accept prescription requests over the telephone.
Avoid over ordering and hoarding medicines - hand them in to your pharmacy.
Attached to your prescription is an “order form” that you should keep safely until you need to re-order. If this is lost you can request a copy at reception.
When your medicines begin to run low, request only the drugs that you require.
If you request a medicine that our records tell us is not on your normal repeat order, this will not automatically be prescribed for you. A GP will decide if the medication is appropriate and you may be required to consult with a GP. Therefore you should allow extra time for this request to be processed.
Patients on repeat medication may be asked to see a GP or the Practice Nurse at least once a year for a medication review. Notification will appear on your repeat slip. Please ensure that you book an appropriate appointment for a reivew to avoid unnecessary delays to further prescriptions. During the COVID pandemic, this may be discussed with you over the telephone.
Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed. Any problems please telephone the surgery.